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REFUND POLICY
Last Updated: April 5, 2026
We want you to feel confident about your purchase. This page explains when refunds are available, when they are not, and why.
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HOW TO REQUEST A REFUND
Email: [email protected]
Phone: +1 (346) 220-0227 (text preferred)
We respond to all refund requests within 2 business days. If a refund is approved, it will be processed within 5 business days. Depending on your bank or credit card company, it may take an additional 5 to 10 business days for the refund to appear on your statement.
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REFUND TIERS
Your eligibility for a refund depends on where your order is in the process. Once you pay, your order moves through several steps. The further along your order is, the more limited your refund options become.
Before Physician Review
If you change your mind before the physician has reviewed your intake form, you are eligible for a full refund. No services have been provided yet, and no medications have been prepared.
After Physician Review, Before Compounding
If the physician has already reviewed your case but the pharmacy has not yet begun preparing your medication, you may be eligible for a partial refund. A non-refundable consultation fee will be deducted because the physician's time and professional services have already been used. The consultation fee will be communicated to you before your refund is processed.
Physician Declines to Prescribe
If the physician reviews your case and determines that prescribing is not appropriate for you, you will receive a full refund. You will not be charged for a service you did not receive.
After Compounding Has Begun
Once the pharmacy has begun compounding your medication, refunds are generally not available. Your medication is custom-compounded by a licensed pharmacy specifically for you based on your physician's prescription. It cannot be returned, restocked, or redistributed to another patient. This is required by federal and state pharmacy regulations that prohibit the return of dispensed prescription medications to pharmacy stock.
After Shipping
Once your medication has shipped, refunds are not available. Federal and state pharmacy regulations prohibit the return of dispensed prescription medications. This applies to all prescription medications, including compounded medications.
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WHY MEDICATIONS CANNOT BE RETURNED
Your medications are compounded individually for you by a licensed U.S. pharmacy. They are not mass-produced products pulled from a shelf. Each kit is prepared based on your specific prescription, with dosing determined by your physician.
Once a compounded medication leaves the pharmacy, it cannot be accepted back. This is not our policy alone. It is required by FDA guidance and state pharmacy regulations to protect patient safety. A returned medication cannot be verified for proper storage, temperature, or tampering, and therefore cannot be dispensed to anyone else. For this reason, compounding pharmacies nationwide do not accept returns of dispensed medications.
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SHIPPING ISSUES
If your package is lost in transit and the carrier confirms it was not delivered, we will reship your medication at no additional cost.
If your package is marked as delivered but you did not receive it, contact us within 48 hours. We will work with the carrier to investigate and resolve the issue.
If your medication arrives damaged, opened, or with signs of temperature damage, contact us within 48 hours with a photo of the packaging and medication. We will arrange a replacement shipment at no cost to you.
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WHAT IS NOT ELIGIBLE FOR A REFUND
The following situations do not qualify for a refund:
You changed your mind after the pharmacy has begun compounding your medication.
You are dissatisfied with the clinical outcome. These medications are prescribed off-label by a licensed physician based on medical judgment. Results vary by individual, and no specific outcome is guaranteed.
You did not follow the dosing instructions provided by your physician or the pharmacy.
You provided inaccurate or incomplete health information on your intake form that affected your prescription.
You decided not to take the medication after receiving it.
You want to return medication that has been delivered to you. Federal and state pharmacy regulations prohibit the return of dispensed prescription medications.
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NO SUBSCRIPTIONS OR AUTO-RENEWAL
GetMedKits does not use subscriptions, memberships, or automatic recurring charges. Each purchase is a standalone transaction. You will never be charged again without your knowledge or consent. There is nothing to cancel.
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DISPUTES AND CHARGEBACKS
We encourage you to contact us before filing a dispute with your bank or credit card company. In most cases, we can resolve the issue faster than the dispute process, which can take 30 to 90 days.
If you file a chargeback or payment dispute, we will respond with documentation of the services provided, the refund policy disclosed to you before payment, and the applicable pharmacy regulations. Filing a chargeback does not guarantee a refund and may result in the dispute being resolved in our favor.
Your credit card statement will show charges from GetMedKits.
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EXCEPTIONS
We understand that every situation is different. If you believe your circumstances warrant an exception to this policy, contact us. We review exception requests on a case-by-case basis and will do our best to find a fair resolution.
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CONTACT US
Email: [email protected]
Phone: +1 (346) 220-0227
This Refund Policy is part of our Terms of Service. For full legal terms, please review the Terms of Service available in the footer of our website.
Disclaimer
MEDICAL DISCLAIMER
Important information about GetMedKits, how our service works, and what you should know about the medications that may be prescribed through this service.
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THIS WEBSITE IS NOT MEDICAL ADVICE
The content on this website is for informational and educational purposes only. Nothing on this website is intended to diagnose, treat, cure, or prevent any disease. This website does not replace an in-person visit with a licensed healthcare provider. Always consult your doctor before making any medical decisions.
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HOW OUR SERVICE WORKS
GetMedKits is a telehealth coordination service. We help connect you with independently licensed physicians who review your health information and decide, based on their own medical judgment, whether to prescribe medication for you.
Here is how the process works:
You book a free informational call through our website. This call is with a patient coordinator, not a doctor. The purpose of this call is to answer your questions about how the service works, explain the process, and help you get started. This call is not a medical consultation and does not establish a doctor-patient relationship.
After the call, if you decide to proceed, you complete a medical intake form with your health history, current medications, and other relevant information.
A licensed physician independently reviews your intake and decides whether prescribing medication is appropriate for your situation. The physician may approve, modify, or decline your request based entirely on their own clinical judgment. We do not influence, direct, or control their medical decisions in any way.
If the physician approves a prescription, it is sent to a licensed U.S. compounding pharmacy, where your medication is individually prepared and shipped to you.
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ABOUT THE PHYSICIANS
The physicians who review your case are independently licensed healthcare providers. They are not employees of GetMedKits. They exercise their own independent medical judgment when deciding whether to prescribe. GetMedKits does not tell physicians what to prescribe, how much to prescribe, or whether to prescribe at all. Every prescription requires individual physician review and approval.
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ABOUT THE MEDICATIONS
The medications available through this service include ivermectin, mebendazole, and methylene blue. These are FDA-approved medications, but they are NOT FDA-approved for the treatment of cancer. When prescribed through this service, they are being prescribed "off-label."
Off-label prescribing means a doctor is prescribing an FDA-approved medication for a use that the FDA has not specifically approved. This is a legal and common practice in medicine. The FDA itself recognizes that doctors may prescribe medications for off-label uses when they believe it is medically appropriate for their patient.
No guarantee of results is made or implied. These medications may or may not be effective for your condition. The scientific research supporting their use in cancer is based on preclinical studies (laboratory and animal research) and limited clinical observations. No large-scale clinical trials have confirmed their effectiveness as cancer treatments in humans as of the date of this notice.
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ABOUT COMPOUNDED MEDICATIONS
Your medications are prepared by a licensed U.S. compounding pharmacy. Compounding means a pharmacist prepares medication specifically for you based on your prescription. Compounded medications are NOT FDA-approved products. The FDA does not evaluate compounded medications for safety, effectiveness, or quality before they are dispensed.
The compounding pharmacy operates independently from GetMedKits and is solely responsible for the preparation and quality of your medication.
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USE ALONGSIDE YOUR CURRENT TREATMENT
These protocols are intended to be used alongside your existing cancer treatment, not instead of it. We strongly encourage you to maintain your relationship with your oncologist and primary care doctor. Do not stop, change, or delay any conventional cancer treatment (chemotherapy, radiation, immunotherapy, or any other treatment) based on information from this website or service without first talking to your oncologist.
Please tell both your oncologist and your prescribing physician through this service about all treatments and medications you are currently taking.
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IMPORTANT RISKS AND SIDE EFFECTS
All medications carry risks. Here are some potential side effects of the medications available through this service:
Ivermectin: nausea, dizziness, rash, and in rare cases neurological effects at high doses.
Mebendazole: abdominal pain, diarrhea, and in rare cases elevated liver enzymes with prolonged use.
Methylene blue: discoloration of urine and stool (blue-green color, this is normal and harmless), nausea, and at higher doses it may interact with certain antidepressant medications including SSRIs, SNRIs, and MAOIs. This interaction can potentially cause serotonin syndrome, a serious condition that requires immediate medical attention.
It is critical that you tell your prescribing physician about ALL medications, supplements, and over-the-counter drugs you are currently taking. This includes antidepressants, anti-anxiety medications, and any other prescription drugs.
If you experience any adverse reaction, stop taking the medication immediately and seek medical attention. Call 911 or Poison Control (1-800-222-1222) if you believe you are experiencing a medical emergency.
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NO EMERGENCY SERVICES
GetMedKits does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
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MEDICATIONS ARE FOR YOU ONLY
Your prescription is written specifically for you and may not be shared with, given to, or used by anyone else. This is required by federal law.
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SHIPPING
Medications are shipped to U.S. addresses only. Estimated delivery times are approximate and may be affected by compounding time, pharmacy processing, and carrier delays. GetMedKits is not responsible for shipping delays caused by the pharmacy, carrier, weather, or other factors outside our control.
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PATIENT EXPERIENCES
Any testimonials or patient stories on this website reflect individual experiences and are not representative of all patients. They are not clinical evidence and should not be interpreted as a guarantee of any specific result.
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AGE REQUIREMENT
This service is for adults 18 and older. In rare cases, a physician may determine that prescribing for a patient under 18 is medically appropriate, in which case parental or guardian consent is required.
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YOUR LEGAL RIGHTS AND OTHER POLICIES
Your use of this service is governed by our Terms of Service, Privacy Policy, Consumer Health Data Privacy Policy, Telehealth Consent, and HIPAA Notice of Privacy Practices. These documents contain important information about your legal rights, including our refund policy, dispute resolution process, and how we collect and protect your personal and health information. Links to each document are available in the footer of this website.
*All prescription medications are dispensed only after a licensed provider has independently reviewed your intake and determined them medically appropriate. GetMedKits does not diagnose, treat, or cure any disease. Ivermectin, mebendazole, and methylene blue are prescribed off-label based on independent physician judgment. Compounded medications are not FDA-approved products. Results are not guaranteed. Medical services are provided by independently licensed U.S. physicians.
